Administrative Career Opportunities

Psychotherapy Administrative Assistant & Insurance Specialist (1 position open)

Do you consider yourself a helper by nature? Are you someone who thinks two steps ahead and loves solving puzzles and problems? Do you love organization and have a detail-oriented mind? Do you enjoy regular interaction with humans in a supportive, collaborative, and beautiful office environment? Then you may be the Administrative Assistant and Insurance Specialist Bloom Therapy is looking for!

Bloom Therapy Administrative Assistant is a W-2 employment position. The position is currently part-time paying $3000 monthly salary with a minimum hour expectation of 30 hours per week, in order to complete required duties. There is room for salary growth and increased responsibility, as a result of excellent performance, positive effects of your contribution on the company, and the general growth and financial health of Bloom Therapy.

The Bloom Therapy Administrative Assistant is expected to be at our physical office during business hours to perform their work. This position’s daily hours are expected to start between 8-10 am and end around 3-5pm, depending on your scheduling needs. You will be expected to work if office Monday through Friday. Additionally, you are encouraged to take an unpaid 30 minute lunch break each day. A consistent and reliable schedule will be agreed upon during the hiring process, with some potential flexibility, as long as all duties can be completed. Applicants must have the sincere desire to remain in the position for ideally 2 years or more. 

Our office is located at 1205 W. 43rd St., Austin, TX, 78756 (Rosedale/Medical Arts area in Central Austin).

Benefits of the Job Include:

  • 10 PTO days per year, on accrual basis. Timing of paid vacation must be approved by the Operational Director. PTO can also be used for sick or personal days. 
  • 10 paid Holidays off per year
  • 12 “work-from-home days” annually, which do not count towards vacation or personal days but may only be used for special circumstances. These must be requested and approved by the operational director, since they will have to perform certain in-house duties while you are not in the office. Not all of your duties can be performed from home.
  • You will have access to our team health share organization memberships with Sedera, starting on the 1st of any month during your employment. Information and rates are available at https://sedera.com/memberships/teams. They do have sign-up deadlines you must meet to activate your membership by the 1st of any month.
  • If you choose to join our team health share plan, the cost of the plan you choose will be deducted from your paycheck; it is not paid by Bloom Therapy. Individual memberships start at $126 per month.
  • Complementary beverage station during your work hours.

Ideal Candidate Qualities:

  • Independent & Self-Initiating
  • Strong Critical Thinking & Problem solving Skills
  • Experienced Troubleshooter and/or Enjoys Troubleshooting
  • Detail-oriented
  • Quick learner and Self-Directed
  • Strong Customer Services & Communication Skills
  • Comfortable with technology and computers
  • Efficient, Organized, & Tidy
  • Has a “two-steps ahead” mindset
  • Knowledge/Experience in Medical Billing and Insurance
  • Social, Engaging & Warm Presence
  • Has Reliable Mode of Transportation
  • Enjoys Helping Others and being a part of a team
  • Honest & Dependable
  • Excellent Time Management Skills
  • Enjoys decorating, curating spaces, and plant care (preferred)

This position would be an excellent fit for Counseling Graduate Students who meet the criteria above, or an experienced Front-of-House Medical Billing professional. Knowledge of mental health conditions is a plus. Opportunities for internships and therapists positions with Bloom may be available after 2 years of employment as administrative assistant (but not guaranteed). 

Primary Job Duties include, but are not limited to:

  • Client Care Coordinator— Responds to all client communications within 24 business hours, including providing therapist match recommendations.
  • Billing Assistant— Charges for all services within 2-24 hours of the appointment end time. Keeps all billing and client accounts tidy and current. Addresses unpaid balances.
  • Health Insurance Concierge— Verifies active out-of-network coverage and deductible amounts before the 1st appointment when possible, before the second appointment at the latest. Provides more coverage details when requested by client.
  • Processes Insurance claims and problem-solves any billing snags, calling insurance companies and resubmitting as necessary.
  • Manages office supplies—Orders, maintains, and organizes all required office supplies.
  • Responds to therapist communications/requests/questions re: insurance/ billing/supplies/scheduling/current availability updates/website updates, etc. within 24 business hours.
  • Keeps our physical office space stocked, tidy and inviting, including maintaining the complementary beverage station.
  • Regularly greets clients at front desk and offers any as-needed support, such as directions, offering beverages, answering billing questions, etc. 
  • Updates website as necessary, including any requested profile edits/updates by therapists.
  • Hospitality management—prepares space for events/groups/trainings, including furniture set-up, printing needed materials, and refreshment station.
  • Helps create signage and marketing materials as requested.
  • Handles regular Bloom social and celebration coordination, including gifts for therapist birthdays and coordinating group socials.
  • Keeps therapy rooms looking beautiful and tidy, including plant maintenance. 
  • Performs additional tasks or errands requested by the Operational, Clinical, and/or Executive Directors, honoring any requested deadlines.
  • This position is invited and encouraged to create and suggest more streamlined processes for anything at Bloom Therapy that is within your job scope, including physical organization, communication improvement, client care, therapist support, billing policies & procedures, etc. Please consider problem solving and creating better efficiency and ease/ enjoyment for all part of your job! Some ideas/processes may need to be approved by our operational director.

If interested in interviewing for the Psychotherapy Administrative Assistant & Insurance Specialist position, please email our Clinical Director, Elaine Fife, at [email protected]. Your email should include:

  • Cover letter
  • Resume or CV
  • References and/or Letters of recommendation (optional)

We do our best to respond within one week of receiving applications. If you do not hear back from us within that time, you are welcome to leave a voicemail at 512.693.9271 to ensure we have received your email of interest.

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